SatCure Consultations
I offer free technical advice in the form of a single two minute reply by email. (One that takes no more than 2 minutes to research and type). In some circumstances I may reply to a second question if, through no fault of yours, I omitted to give some information or you feel I made a mistake. Bearing this in mind, it's a good idea to give FULL information in your initial message, although I accept that you won't always know what I need to know. The Technical Help form will guide you. You should read all available information in our web pages and eBooks before contacting me. This will ensure that you have at least a basic understanding. Be sure to list what you have read, otherwise I am likely, simply, to direct you to read it.
If you require help in deciding what to purchase I will try to help but may be unable to because it requires too much research. Most people have no idea how much basic information is required before I can even begin to make suggestions. Most people don't even know the make/model of their own equipment. Some people expect me to advise on subjects which are outside my field of knowledge. In many cases I can research and find the answers but they don't want to pay us for my time - often on the basis of "don't you want my order?" The truthful answer is: "No - not if it means losing several more orders because I am tied up for hours researching your questions for free".
So, if I have directed you here after sending you your 2 minute free reply, it may be because you have run out of credits (see below). Or because it's obvious that you have not bothered to read the free information on our web site or in our free eBooks. Or it may be that you haven't followed our email guidelines. In some instances, the information that you need is in an eBook that you will need to buy. Since this is cheaper than my consultation fees, you would be wise to consider it.
If your question involves something you bought from SatCure then my advice is free insofar as I will tell you where to find instructions for use and associated information; attempt to diagnose a fault in the supplied equipment (subject to your reading all instructions and reporting your tests and findings to us in sufficient detail in accordance with our email guidelines ) and generally give as much help as I can within my limited abilities. Unfortunately, I can spend only a limited time with each customer so I will not get involved in an endless stream of questions and answers - particularly if they involve compatibility issues with other equipment that we did not supply or if your own technical knowledge is too limited and you can't understand my answers. Please do not expect more help from us than you would expect to receive in a busy High Street store and please bear in mind that our free help service is specifically limited to email. If your question relates to a previous order, you MUST include your "SAT" "Keep-me" Customer Order number from our shopping cart. (This is also the "Keep-me" number in all email messages to you). This is your proof of purchase and it allows us to see what you've ordered if it's relevant to the question.
Where my reply is inadequate or the question is too complex to cover in a simple reply, you have 4 choices:
1. Read the technical information on our web site.
2. Buy and download one or more of my comprehensive Electronic Books (eBooks). A list can be seen by clicking HERE. In most cases you can get the information that you need and it will be MUCH cheaper than a consultation.
3. Use our free discussion forum where someone might help you.
4. Pay a consultation fee.
Special offer! I am accepting BRIEF Skype calls or phone calls without payment! See Home Page.
This pays for my time in researching your question(s) and submitting a report to you. I can not promise to answer all questions as my technical expertise does have limitations! If you have requested a consultation then, provided that you have given sufficient detail, I will estimate how many hours it might take me to complete the work. You can then come back and pay by using the form, below. In most circumstances I am happy to have a Skype "telephone" consultation after you have paid the initial fee and emailed details. If you do use Skype, please immediately give your name and the Customer Order number from the Shopping Cart.
Note: The order will be treated as if it's an eBook order and you will need a Paypal account. No VAT is added.
Note: I reserve the right to refuse a consultation. My time is limited and there are lots of subjects which either don't interest me or for which I have no expertise to offer. A refund will be given if I refuse or if you are unhappy with the consultation.
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