Before contacting us, please check our FAQ pages to see if the answer is there. If you already placed an order, please read your "Keep-me" email very carefully before contacting us. Any enquiry must include a statement: "I have read my Keep-me email and all pages linked from it".

To ask Sales a question (about order progress, refund, delivery, missing, damaged or incorrect items, incorrect price, payment or postage for an order you already placed) Click HERE (NOT for Technical questions, changes, cancellations or "can you supply" - see below.)

To CANCEL or CHANGE or ADD TO an order, please contact our Warehouse HERE (For urgent last-minute changes. Please do not use for questions.)

To Pay by credit card or to submit new credit card details, click HERE.

For questions about a Paypal payment, click HERE.

If you can't find instructions for something you ordered, click HERE.

To thank us, click HERE. (Please do not use for questions. They will not be answered.)

For questions about a downloadable eBook, click HERE.

For Technical questions, pre-sales, email problems, Technical questions about non-working or damaged items, "can you supply", "link requests", and questions about the workings of the SatCure web site, email and shopping cart, please contact Technical and Marketing.

For all other matters, please contact Technical and Marketing or use the Forum.

To complain about a staff member, click HERE. (Please do not use for questions. They will not be answered.)

FAQ: "Why can't you simply give us your email address? Answer: we used to do that but it resulted in a lot of "spam", causing some enquiries to be deleted by mistake. In addition, customers would often email a staff member who was away so the reply would be delayed by days or even weeks. By using the current system, we can guarantee that your message will be seen by more than one staff member, so a response is guaranteed, provided that you supply a reliable, working email address. FAQ: "Why can't we phone you? Answer: Telephone calls cost money and take up too much time. You, or we, will often not have all the information to hand. Notes get scribbled on pieces of paper, which get lost, so nobody knows what's going on. You CAN phone us via the number on your paper invoice if you feel it's really necessary. However, we can't answer technical questions by 'phone and we accept no responsibility for mistakes or misunderstandings, which result from a 'phone call. If you 'phone to complain, we will hang up. Complaints and requests for corrective action MUST be put in writing, please.